FAQ'S

How do I affix my new mezuzah to my door post?

First, your local rabbi always knows best when it comes to qualifying doors and proper placement. After you’ve asked the expert:

What prayer should I recite when mounting my mezuzah?

Baruch atah Ado-nai Eloeinu melech ha’olam ashe kidishanu b’mitz’votav v’tzivanu lik’bo’a m’zuzah.

How should I clean my mezuzah?

Polishing your acrylic pieces from time to time is the best way to recapture their original shine and remove the fine scratches that are an inevitable part of daily life at home. When cleaning your mezuzah, we recommend using a suede-style chamois polishing cloth and/or a non-abrasive paper towel. Select a cleaning fluid that is suitable for acrylics, as specified on the label. And please be careful: using any products containing ammonia, acetone or lactic acid will permanently damage the acrylic!

For everyday cleaning we use: Sprayway Plastic Cleaner

For polishing from time to time we use: NOVUS Acrylic Cleaning and Polishing kits

I’ve run out of tape. Where can I get more?

Purchase our special double-sided clear tape in the shop section.

Will my mezuzah eventually turn a bit yellow if hung in a place that receives a lot of natural sunlight?

We’ve carefully selected the highest quality acrylic available so your mezuzah will retain its original, vibrant color. However if extreme direct sunlight hits the mezuzah case for long periods of time the mezuzah might turn yellow after many years of exposure.

Is my mezuzah suitable for outdoor conditions?

Sort of. Not really. Maybe. Like many Jewish answers there are exceptions! The mezuzah case holds a sacred scroll and any damage to the klaf (parchment scroll) would make it unkosher.  Therefore, we recommend using the mezuzah case outdoors using your own judgement. The tape included with your mezuzah case is a 3M® tape that holds up to 1lb, handles temperatures up to 175°F, and resists solvents and UV rays. The acrylic is waterproof, and the tape is able to resist small amounts of water; however, if exposed to significant amounts of moisture over an extended period of time, like any tape, it may lose its adhesive properties. Over several years, the case will likely get damaged from extreme ranges in temperatures, direct sunlight, and precipitation.  So, if your outdoor space is protected from the elements and out of the direct sun, it should be okay.  If you are not sure, it's best to place your mezuzah case indoors where you can enjoy it for many years to come.

Is the mezuzah scroll included?

No, the scroll is not included.

How can I remove the mezuzah from my door post?

To remove your mezuzah from a smooth surface, carefully peel back the tape by hand. To remove your mezuzah from a rigid surface, use a lever or similar object to break the bond between the tape and the wall.

Why does your mezuzah case does not have a letter "shin" on it?

One characteristic that’s completely unique to the Apeloig Collection is the acrylic’s translucent quality that lets you view the scroll within. Each kosher scroll comes inscribed with the Sha-dai Hebrew letters. (Sha-dai is one of the many names of g-d Shomer Dlatot Israel, which translates to “Guardian of the doorways of Israel.”) Because the scroll is visible through the acrylic, there is no need to repeat it on the case.

Will the clear tape stick to all surfaces—like metal, wood, textured walls and more?

The tape that comes included with your mezuzah case is extremely strong tape from 3M® that holds up to 1lb. It’s specially designed to hold tightly to most surfaces, including painted walls, wood, metal, wallpaper and most textured walls. If you’re adhering your mezuzah to a surface with a rougher texture, we recommend using the 3M® Scotch Heavy Duty Mounting Clear Tape (4010) which is a bit stronger than the tape that is included.

Will I receive a discount if I make a high quantity purchase?

Yes, we will work with you when you purchase a large number mezuzahs at the same time. We give volume discounts for various quantity breaks. Visit our volume discount page for more details. If you’re a retailer, we invite you to visit our wholesale section.

Can I purchase your products for a gift?

Yes, if you know which size and color you wish to gift you can simply purchase the item in the shop section. At checkout you can select checkmarkthe gift option to write a message to the recipient, when the gift option is selected a gift receipt is sent where prices are hidden. Gift Cards are also available; check our gift card section for details.

Do you do custom-made mezuzot or custom projects?

Yes, we can custom make mezuzot in high quantities for Jewish schools, synagogues or other organizations who seek to work with us on large-scale projects. Please contact us to discuss the details. We invite you to check out some of our custom projects in our Custom Projects Section.

Will the challah board scratch?

The nature of acrylic is highly scratchable. It is a delicate material therefore daily use will cause regular wear and tear but if the care instructions are followed no major scratches will occur.  

How should I clean my challah board?

EASY CLEAN:

• Hand wash only with lukewarm water and mild detergent; use a non abrasive sponge with the non scratching side.
• Use a premium micro-fiber cloth with soapy water to clean the entire surface area. After wetting the cloth, be sure to lightly blot the surface, rather than applying pressure as you wipe. Too much pressure can actually result in more scratches. After you have wiped the entire piece of acrylic, use the dry side of the cloth to dry or buff the area. Buffing or polishing the acrylic surface reduces future stains. If there are any remaining streaks, rewet the cloth and dry again.
• Do not use paper towels because they will not remove scratches and may even cause them. Stick with micro-fiber type of cloth.
• Avoid ammonia based products, like Windex or other home glass cleaners, because they contain harmful chemicals that will actually damage the surface leaving it cloudy looking. Soapy water is the safest and most effective cleaning solution for acrylic. There are a couple of cleaning items that you'll want to stay away from. In fact, using the wrong cleaning product can completely damage your acrylic displays to the point that they become unusable!

ADVANCED CLEANING

Polishing your acrylic pieces from time to time is the best way to recapture their original shine and remove fine scratches that are an inevitable part of daily life at home. When cleaning your board, we recommend using a suede-style chamois polishing cloth and/or a non-abrasive paper towel and a cleaning fluid that is suitable for acrylics, as specified on the label. And please be careful: using any products containing ammonia, acetone or lactic acid will permanently damage the acrylic.

What we use:

For everyday cleaning: Sprayway Plastic Cleaner

For polishing from time to time: NOVUS Acrylic Cleaning and Polishing kits

Can I use another knife on the acrylic board?

No, you should not use any utensil other than the included acrylic knife. Metal knives or other utensils will result in heavy scratches. The included knife has been custom designed to suit the delicate material and not damage the acrylic surface.

Is the challah board dishwasher safe?

No, do not place in microwave, dishwasher or oven. Hand wash only with lukewarm water and mild detergent; use a non abrasive sponge with the non scratching side.

Will breadcrumbs get inside the stripes in the striped challah board?

No, the stripes are in the bottom part of the board so the challah bread won’t be in contact with the stripes. The stripes are just part of the design for decoration only